1/2024-4/2024General Assembly
Data Analytics Immersive Fellow
Successfully completed a rigorous and comprehensive data analytics bootcamp, acquiring proficiency in industry-leading tools such as SQL, Python, advanced data visualization techniques, and statistical analysis methodologies.
10/2018-PresentSelf-Employed: Brokered by EXP Realty
Real Estate Broker
Leveraged market analytics to guide buyers and sellers through real property transactions in the South Puget Sound area.
Employed positive online reviews, direct mail, and social media analytics to elevate listing traction, resulting in a 10% lower average time on market than comparable properties.
Enhanced personal brand visibility through data-driven strategies such as in-house photography, videography, and targeted social media advertising, resulting in a 20% increase in self-generated referral revenue year over year.
06/2021-PresentAnthem Coffee Company
Shop Manager
Managed daily operations, including staff supervision, customer service, inventory, and finances.
Elevated barista skills through tailored training programs, enhancing coffee quality and service standards.
Collaborated with the culinary team to innovate menu offerings, attracting a more diverse customer base and increasing average ticket sales from $8.50 to $10.50 within the first two months of leadership.
1/2024-4/2024Apple Inc.
Technical Specialist
Implemented impactful customer support solutions through strategic proposals.
Collaborated closely with sales team and management to assess warranty coverage and explore product replacement alternatives.
Conducted initial diagnostics using the MobileGenius system and prepared devices for repair, ensuring timely issue resolution in alignment with corporate standards while upholding a consistent Net Promoter Score of 5/5